Last Updated: September 2026

At Document Solutions, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit or use our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you contact us, request a quotation, enquire about our products or services, or submit information through our website, we may collect information such as:

• Name
• Company or Organization Name
• Phone Number
• Email Address
• Business Address
• Service or product requirements
• Information provided through enquiry or contact forms
• Any other information you voluntarily provide to us

We may also collect limited technical information such as browser type, device information, IP address and website usage data for security and website improvement purposes.

2. How We Use Your Information

The information collected may be used to:

• Respond to your enquiries and requests
• Provide quotations for products and services
• Process and manage orders
• Provide printer rental and technical support services
• Communicate regarding products, services or enquiries
• Arrange installation, delivery or service support
• Improve our website, products and customer experience
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements

We will use your information only for legitimate business and service-related purposes.

3. Information Submitted Through Contact Forms

If you submit your name, phone number, email address or other information through our Contact Us or enquiry forms, we may use that information to contact you regarding your enquiry, quotation or requested service.

We do not consider submission of a website enquiry to be an automatic purchase or service agreement.

4. Cookies & Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand visitor preferences and analyze website performance.

Cookies may help us understand how visitors use our website and allow us to improve the overall browsing experience.

You may choose to disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

5. How We Protect Your Information

We take reasonable technical and organizational measures to protect the information provided to us against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

6. Sharing of Information

Document Solutions does not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers, business partners, manufacturers, delivery partners, technical support personnel or other parties when reasonably necessary to provide the requested product or service.

We may also disclose information where required by law, legal proceedings, governmental authorities or to protect our legal rights and security.

7. Third-Party Websites

Our website may contain links to third-party websites, manufacturers, service providers or other external platforms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing your personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including customer service, business records, legal, accounting and regulatory requirements.

The retention period may vary depending on the nature of the information and the relevant business relationship.

9. Your Choices

You may contact us if you wish to:

• Ask about the personal information we may hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent for certain communications
• Ask questions regarding how your information is being used

Some information may need to be retained where required for legal, contractual or legitimate business purposes.

10. Children's Privacy

Our website and services are intended primarily for businesses, organizations and general customers. We do not knowingly collect personal information from children for marketing or other purposes.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology or applicable requirements.

Any updated Privacy Policy will be published on this page along with the revised Last Updated date.

We encourage visitors to review this page periodically to stay informed about how we handle information.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the information you have provided to us, please contact:

Document Solutions
Email: sales.documentsolutions@gmail.com
Phone: 9315048449 / 9163619684

We value your trust and are committed to handling your information responsibly while providing reliable printing, document and technology solutions.